Management systems acc. to DIN EN ISO 9001

The WELL DONE Zertifizierungsgesellschaft mbH certifies quality management systems according to DIN EN ISO 9001.

ISO 9001 is a globally recognized, industry-independent standard that is suitable for companies and organizations of all sizes and orientations, with the aim of stimulating and continuously developing your potential in the company. It helps you to recognize your risks and to better assess your environment, to identify and increase your customer satisfaction accordingly and to achieve your company goals efficiently and effectively.

An ISO 9001 certification enables you to optimize your processes, avoid redundancies, minimize risks, ensure a high quality and continuous improvement by means of regular annual audits.

Our auditors have many years of experience in the respective field and are experts for the requirements and the implementation of DIN EN ISO 9001. Due to the high demands on our auditors and experts, as well as a regular review, we ensure the constantly high level of certification activity.

The certification according to DIN EN ISO 9001 is carried out following the uniform requirements of DIN EN ISO/IEC 17021 and essentially according to the following scheme:


Upon request we will forward our Questionnaire for offer creation to you. You can also download it from our website. Please return the completed questionnaire if you are interested in a quotation.


Offer and Contract
After examining your information on the questionnaire, we will send you an individual offer. By signing and returning the offer you conclude a contract with WELL DONE. The certification process is initiated.


Document evaluation and audit date
The audit program will be compiled after the evaluation of the received documents. The selection of the auditors is carried out and – if necessary – additional experts are selected from the WELL DONE pool of experts. The number of commissioned auditors depends on the size of the company and the complexity of the processes. The lead auditor handles the scheduling of the audits with you. The lead auditor forwards the audit plan to you at least 14 days before the scheduled audit and informs you about additional requirements necessary for achieving the intended certification.


Stage 1 Audit
Stage 1 audits are generally performed on the premises of the customer. They serve the purpose to evaluate the documentation and for the initial assessment of the management system. In case the general conditions are fulfilled, the stage 2 audit can be conducted.


Stage 2 Audit
The main purpose of the stage 2 audit is to check whether your quality management system is in conformity with standard requirements or regulations, respectively.


Audit Process
The audit process includes

– an opening discussion
– a detailed review of the management system
– an auditor discussion and
– a final discussion.

If non-conformities are determined, the auditor discusses the necessary corrective action with you. They must be carried out within 90 days. The course and results of the audit are documented in the audit report. This will be sent to the customer after the audit has been carried out.


If all non-conformities are closed the auditor will recommend the certification in his audit report and you will receive the certificate. The certificate is valid for three years.


Surveillance audit
A surveillance audit is conducted annually to assess whether the conditions for the certification are still fulfilled.

In case we have aroused your interest, we will gladly draft a non-binding and company-specific offer for the certification according to DIN EN ISO 9001 for you.